I am always greeted warmly from the beginning of my visit, meeting & being welcomed by my assigned attendant, waiting & cashing out at completion! The lobby is clean & inviting, as well as the women's rest room, which is a very important factor to me??????The service time is pretty fast too but with your impeccable customer service...well, that makes any wait time a breeze! I work in customer service, so I understand the importance of giving a customer that pleasant experience and you always accomplish that with me and it is truly appreciated! God bless you all!
Since I went in for service without appointment, I understood that the service for my vehicle will not be soon. I decided to take my vehicle the next day morning. When I went next day morning after an hour of the scheduled delivery, my car was not available. Consdering that, Keith (my service manager) did a 50% discount on my service, which I never expected. I really appreciate how Keith and Feldman Chevy values customer relationship and their values. Can't thank enough Keith for doing this for me. Feldman Chevy is now my most favorite dealer and I will surely purchase/lease my next vehicle there.
Vijayan, we're happy you found our staff to be so supportive during your experience here at Feldman Chevrolet of Novi. We'll be sure to pass your comments on to Keith! Please let us know if there is anything else we can do for you; we are more than happy to help!
Thank you so much for the positive review! We're happy to see that your experience with the team deserved five stars! Please let us know if there is anything else we can do for you. We are more than happy to help!
Very smooth and easy. From the moment I called to schedule the appointment and request a loaner vehicle to dropping it off and picking up the loaner and the speedy turn around with diagnose and fixing my vehicle. Wonderful job. The only thing I did not like was the cost of the repairs :(
Katelyn, we really appreciate your positive review! We're happy to hear that your experience with our team was great! If you have any further questions, please give us a call. We're always happy to help!